Frequently asked questions.
Everything you need to know about AssetTiger: features, pricing, industries, scanning, API, and a lot more.
New to AssetTiger?
AssetTiger is a cloud-based asset tracking and management platform used by more than 30,000 organizations worldwide. It replaces spreadsheets and clipboards with scannable tags, a mobile app, and a shared database that stays current across your whole team. Features include barcode scanning, check-in/check-out, maintenance scheduling, 80+ report types, depreciation tracking, contract and warranty management, inventory management, and a REST API. Free to start. No credit card required.
Create a free account at assettiger.com. No credit card needed. Your 30-day trial covers up to 250 assets with full features. Most teams are up and running the same day: sign up, upload your asset list via CSV, print labels on any office printer, and start scanning with the mobile app.
Yes. AssetTiger offers a 30-day free trial covering up to 250 assets with all features unlocked. No credit card is required to start. After the trial, you can choose a paid plan or continue with limited features.
Most teams are operational the same day. The fastest path: sign up, import your asset list from a CSV or Excel file, print QR or barcode labels on your office printer, and open the mobile app. No IT project, no professional services, no onboarding session required.
No. AssetTiger is fully cloud-based and runs in any modern web browser. The iOS and Android mobile apps are available from the App Store and Google Play. No servers, no installations, no patches to manage.
A spreadsheet doesn’t scan barcodes, log custody changes, send maintenance alerts, run audit reconciliations, track depreciation, or produce 80+ built-in report types. AssetTiger does all of that. Multiple people can update records at the same time without breaking formulas or overwriting each other’s changes.
What does it cost?
AssetTiger offers a 30-day free trial covering up to 250 assets with full features and no credit card required. After the trial, paid plans start at $20/month. There is no permanently free tier for active organizations on the current pricing model, but the 30-day trial is generous enough to evaluate the platform on real data.
Paid plans are priced by asset count, not by users. Current tiers: $20/month (up to 500 assets), $40/month (up to 2,500 assets), $75/month (up to 10,000 assets), $140/month (up to 50,000 assets), and $275/month (up to 250,000 assets). All paid plans include unlimited users at no extra charge.
Unlimited. All paid plans include every user at no extra cost. Add your entire team (field staff, administrators, finance, IT) without worrying about per-seat pricing. Unlike many competitors that charge $50–$150 per user per month, AssetTiger prices by asset count only.
AssetTiger offers both monthly and annual billing. Annual plans provide a discount compared to paying month-to-month. Billing details and plan upgrades are managed from the Account → Subscription section of your dashboard.
Yes. You can upgrade at any time from your dashboard. The change takes effect immediately and you’re billed the prorated difference. Downgrades take effect at the end of your current billing period.
AssetTiger will notify you when you approach your plan’s asset limit. You can upgrade to the next tier at any time. Existing assets remain accessible; adding new assets above the limit requires an upgrade.
AssetTiger’s pricing is already structured to benefit nonprofits, schools, and government agencies because it never charges per user. An organization with 50 staff members and 500 assets pays the same as one with 5 staff members. Contact [email protected] for information on volume or multi-year pricing.
What can I track and how?
Anything physical. IT equipment (laptops, tablets, monitors, phones), tools, vehicles, furniture, medical devices, lab instruments, AV gear, facility equipment, musical instruments, athletic equipment. If you can stick a tag on it, AssetTiger can track it. Custom fields let you add any detail your organization needs: fund code, serial number, condition, grant number, purchase order, whatever fits your workflow.
Assign any asset to a site, location, aisle, shelf, or bin. When a user scans and updates an asset from the mobile app, the location updates immediately. You can see the full location history of any asset, transfer assets between sites, and view a map of asset locations via the Google Maps integration.
Check-in/check-out assigns custody of an asset to a specific person, department, or location. Scan the barcode from the mobile app to check an asset out (with an optional due date), and scan again when it’s returned. Every handoff is automatically logged with a timestamp and user. Overdue items trigger email alerts.
Start a new audit from the mobile app. Walk through your space and scan each asset’s tag. When complete, AssetTiger generates a reconciliation report automatically showing what was found, what is missing, and what has moved. Export the report to PDF for compliance or insurance purposes.
Yes. AssetTiger supports four depreciation methods: straight-line, double declining balance, 150% declining balance, and sum-of-years-digits. Run monthly or yearly depreciation reports exportable to CSV for your accounting team or tax accountant.
Yes. Attach photos, invoices, manuals, warranties, and any other documents directly to an asset record. Files are stored in the cloud and accessible from any device.
AssetTiger supports a full location hierarchy: organizations → sites → locations → aisles → shelves → bins. Assign assets at any level of the hierarchy. Reports can be filtered or grouped by location, and the REST API provides full CRUD access to location records.
Tracking stock quantities.
Yes. AssetTiger supports both fixed asset tracking (individual items with unique barcodes) and inventory management (stock quantities with reorder alerts) in the same account. Manage IT spare parts, office supplies, lab consumables, or warehouse stock alongside your tagged equipment — no need for two separate systems.
Asset tracking follows individual items each with their own record and barcode through check-in/check-out and location history. Inventory management tracks quantities of items — how many units you have, how many were added or consumed, and when to reorder. The two modules are separate but accessible from the same dashboard and the same login.
Set a minimum stock level (reorder point) per item or per location. When quantities fall below that threshold, AssetTiger sends an automatic email alert to the configured recipients. You can set different reorder points for the same item at different warehouse locations.
Yes. Inventory items can be tracked across sites, locations, and bins. Transfer stock between locations and see a full movement history. Stock summaries show on-hand quantities per location.
Add stock (receiving), remove stock (consumption), adjust quantities (count correction), and transfer between locations. Every transaction is logged with timestamp, user, reason code, and quantity before/after for a complete audit trail.
Scheduling, alerts, and history.
Set a recurring maintenance schedule on any asset by date or by interval (e.g. every 90 days). Upcoming maintenance appears on your dashboard, and email alerts fire before the deadline, configurable 7, 14, or 30 days in advance. Overdue maintenance stays flagged until resolved.
Every maintenance record logs the date performed, technician or vendor, type of work, notes, cost, and the next scheduled date. The full service history for any asset is viewable from its record and exportable to PDF for warranty claims or compliance audits.
Yes. Link warranty terms, service contracts, insurance policies, and lease agreements directly to assets. Get email alerts 30, 60, or 90 days before any expiry date. Attach supporting documents (policy PDFs, contract PDFs) to each record.
Yes. Enter a cost for each maintenance event. AssetTiger includes a maintenance cost report that aggregates costs per asset, per category, per location, or per time period — useful for budgeting, lifecycle decisions, and total cost of ownership analysis.
Calibration and inspection are types of maintenance events in AssetTiger. Set recurring schedules, get alerts before deadlines, and log the result (pass/fail, next required date, technician). Healthcare organizations use this for medical device calibration; labs use it for equipment certification.
What does the platform include?
AssetTiger includes 80+ built-in report types covering asset lists, check-out history, audit reconciliation, depreciation, maintenance costs, low-stock summaries, contract and warranty expiry, location summaries, and more. You can also build custom reports using standard or custom fields. Every report is exportable to CSV or PDF.
Yes. Add unlimited custom fields to any asset category — fund code, grant number, serial number, purchase order, condition rating, or any field your organization needs. Custom fields appear on asset records, in reports, and in bulk exports. Custom fields are also available on inventory items, customers, and persons.
Yes. AssetTiger has dedicated modules for contracts/leases, warranties, insurance policies, and funds/budget allocation. Each record links to one or more assets, supports document attachments, and generates expiry alerts. The REST API provides full CRUD access to all financial records.
Yes. Scan GPS coordinates when checking in or transferring assets. View asset locations on a Google Map from the dashboard. Useful for organizations managing equipment across large campuses, multiple buildings, or field sites.
Yes. AssetTiger sends configurable email alerts for: overdue check-outs, upcoming maintenance, expiring warranties and contracts, low inventory stock, and user activity events. Set the recipients, frequency, and lead time for each alert type from the Settings panel.
Yes. AssetTiger supports multiple currencies and time zones, making it suitable for multinational organizations. Each organization configures its default currency and time zone, and individual users can set their own time zone preference.
Users, permissions, and data protection.
Unlimited. All paid plans include every user at no extra cost. There is no limit on concurrent users either — your entire team can be logged in and scanning simultaneously.
AssetTiger has 120+ individual permission settings organized into roles. Control exactly what each user can view, add, edit, delete, check out, report on, and export. Create custom roles per department (e.g. a read-only auditor role, a field-tech role that can only scan and check out, a finance role with access to depreciation reports).
Yes. 2FA is available for all user accounts via authenticator app or SMS. Administrators can enforce 2FA organization-wide from the security settings panel.
Yes. AssetTiger supports Google Sign-On. Users authenticate via their Google account without needing a separate AssetTiger password. Supports Google Workspace domains for organization-wide SSO.
All data in transit is protected by SSL/TLS encryption. Data at rest is stored in SOC 2-compliant cloud infrastructure with intrusion detection, automated backups, and access-controlled servers. Every action by every user is logged with timestamp, IP address, and changed values in an immutable audit log.
Your data remains in your account. You can export all assets, history, and reports to CSV at any time before or after cancellation. Contact [email protected] if you need assistance with a data export prior to closing an account.
Apps, scanning, and offline use.
Yes. The AssetTiger iOS and Android apps are available on the App Store and Google Play. You can scan barcodes and QR codes, check assets in and out, record audits, log maintenance updates, handle inventory transactions, and capture photos, all from the same device you already use.
No. Scan with the phone you already have using the iOS or Android app. Print labels on any standard office laser or inkjet printer using the label templates built into AssetTiger. If you need durable metal or polyester tags, order from MyAssetTag.com. They’re purpose-built for AssetTiger and arrive ready to scan.
AssetTiger generates and reads standard barcodes (Code 128, Code 39) and QR codes. You can also import assets with existing barcodes from another system and use them in AssetTiger without re-tagging.
The mobile app supports offline scanning. Scans are queued locally and synced to the server when the device reconnects. This is useful for field teams in warehouses, basements, or remote sites with no reliable cellular or Wi-Fi signal.
The web application runs on any modern browser on desktop, laptop, or tablet (Chrome, Firefox, Safari, Edge). The mobile app runs on iOS (iPhone and iPad) and Android phones and tablets. Dedicated barcode scanners that emulate a keyboard also work with the web app.
Connecting AssetTiger to other systems.
Yes. The AssetTiger REST API is hosted at api.assettiger.com and provides full CRUD access to 14 resource groups: assets, inventory items, categories, sites and locations, departments and persons, customers, contracts, insurance, funds, images, documents, users, reference data, and gallery. Learn more about the API →
Two-step process: POST your APIToken and AuthToken to /v1/authorize to receive a temporary AccessToken. Pass the AccessToken as Authorization: Bearer {AccessToken} on every subsequent request. Tokens expire and must be refreshed by calling /authorize again.
Yes. A fully isolated sandbox with pre-populated test data is available. Use /sandbox/authorize with sandbox credentials to get a sandbox AccessToken. All API endpoints have sandbox counterparts. Changes in the sandbox never affect your live data.
Interactive Swagger documentation is available at /swagger/index.html on the sandbox environment. The OpenAPI JSON schema is at /v1/swagger.json. API access and documentation are included with paid plans.
Common integrations include: ERP systems (SAP, Oracle, NetSuite, Dynamics) for financial sync, ITSM platforms (ServiceNow, Jira Service Management) for CMDB population, HR and identity systems for user provisioning, and BI tools (Power BI, Tableau) for custom dashboards. The REST API supports any integration your development team can build.
Industry-specific questions.
Yes. K–12 schools use AssetTiger to track Chromebooks, iPads, instruments, lab equipment, athletic gear, and furniture across buildings and campuses. Check devices out to individual students or staff, track due dates, run state audit reconciliation reports, and pull the full history of any item. Because pricing is per asset and not per user, every teacher, tech coordinator, and administrator gets access at no extra cost. See the K-12 schools page →
Healthcare organizations track medical devices, facility assets, and IT equipment. Key features: maintenance and calibration scheduling with full service history (critical for compliance), immutable audit trail with timestamps and user IDs, SSL encryption and SOC 2-compliant infrastructure, and attachment support for device manuals and certification records. See the healthcare page →
Yes. Local, state, and federal government agencies use AssetTiger for custody chain tracking, audit reconciliation, multi-site location management, and fund/budget allocation. The immutable activity log and PDF audit reports meet common regulatory requirements. See the government page →
Nonprofits use the fund and budget allocation module to track which assets were purchased with which grants or donor funds — critical for grant reporting. Depreciation reports support annual financial statements. Unlimited users means your whole team is included without inflating the software budget. See the nonprofits page →
IT teams use AssetTiger for device lifecycle management (from provisioning to retirement), software license tracking, check-in/check-out to employees, and bulk audit scanning. MSPs use it to manage equipment across multiple client accounts. The REST API integrates with ServiceNow, Jira, and custom CMDBs. See the IT asset management page →
Yes. Construction firms track tools, equipment, and vehicles across job sites. Manufacturers track equipment with maintenance schedules and use the inventory module for spare parts and consumables. The mobile app works offline in field environments, and GPS coordinates can be captured on each scan. See the tool tracking page →
Yes. Universities track IT equipment, lab instruments, AV gear, vehicles, furniture, and athletic equipment across departments and campuses. The 3-level breadcrumb (Home / Asset Tracking / University) maps well to department-level location structures. Unlimited users accommodates every department administrator and technician. See the universities page →
Yes. AssetTiger is designed to scale from a 5-person shop to a multi-campus enterprise. Small businesses appreciate the low starting price ($20/month for up to 500 assets) and the unlimited users policy — everyone on the team gets access without paying per seat. The 30-day free trial lets you evaluate it on real inventory before committing. See the small business page →
Moving data in and out.
Yes. Upload a CSV or Excel file to import your existing assets. AssetTiger auto-maps common column names (Asset Name, Serial Number, Purchase Date, Location, etc.). Custom fields are mapped during import. The support team can help with complex or non-standard column structures.
Yes. Export any report, asset list, or transaction history to CSV or PDF from within the app. The REST API also provides programmatic access to all data for automated exports to ERP, BI, or archival systems.
Your data remains in your account during the notice period. Export all records to CSV before closing. Contact [email protected] for a full data export if needed.
Yes. Export your data from your current system as a CSV and import it into AssetTiger using the bulk import tool. Existing barcode numbers can be mapped directly. The support team assists with data migration at no extra cost.
Yes. The AssetTiger support team is available by email at [email protected] and via the support portal in your dashboard. Support is included with all paid plans. Response times and support hours are listed in your account dashboard.
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